Privacy policy

This Privacy Policy explains, in a clear and transparent way, how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).

Who is responsible for your data?

Your personal data is processed by Portugal Staycation, based in Portugal.

If you have any questions regarding your personal data, you may contact us using the email address provided in the footer of this website.

What data do we collect?

We only collect the data strictly necessary to provide our property management and short-term rental services.

This may include:

Full name
Email address
Phone number
Booking details
Property-related information (for owners)
Basic browsing data such as IP address

When do we collect your data?

We collect your data when you:

Make a booking
Submit an enquiry
Fill in a form on our website
Contact us directly
Browse our website (via cookies)

How do we use your data?

Your data is used solely to:

Process bookings and manage stays
Respond to enquiries
Communicate with you in a direct and personalised way
Improve the performance of our website
Comply with legal and regulatory obligations

We do not sell your data and we do not use it for aggressive marketing purposes.

How do we protect your data?

Your information is stored in secure systems and is accessible only to authorised individuals.

Card payments are processed through secure third-party gateways. Portugal Staycation does not store credit card details on its servers.

Data sharing

We do not sell or transfer your personal data to third parties.

Your information may only be shared with booking platforms, essential service providers, or legal authorities when required by law.

Your rights

Under the GDPR, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise any of these rights, simply contact us by email.

Alternative Dispute Resolution

In case of dispute, consumers may resort to an Alternative Dispute Resolution entity:

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Centre
www.consumoalgarve.pt